TD Bank
November 2021 - presentMainframe Business System Analyst
Georgian College
January 2020 - April 2021Learning Skill Asistant
• Provide program support using a coaching or non-directive approach
• Provide excellent customer service to students when working in groups, drop-in, or one-on-one support
• Ability to actively listen and paraphrase in the tutoring process
• Set SMART (Specific, Measurable Achievable, Realistic and Time-bound) goals for each tutoring session with a student driven agenda
• Provide advice on effective study skills and strategies to enhance learning new information
• Maintain confidentiality
• Refer students to appropriate campus services for additional support
• Set and maintain professional boundaries and working relationships