Tutor Information
About
I had completed my bachelor's and master's of technology in Electronics and Communication Engineering. I had around 3 years of experience in Help desk support and as Team Lead. I am about to complete my post-graduate from Georgian College and currently looking for job.
Location
Barrie, Ontario, Canada
Language
English, Punjabi, Hindi, German
Timezone
America/Glace_Bay
Subjects
Levels
Elementary
Middle School
High School
Education
Georgian College
2019 - 2020Post Graduate Diploma, Information Systems Security
Amity University
2014 - 2016Mater of Technology, Electronics and Communication Engineering
Amritsar College of Engineering and Technology
2010 - 2014Bachelor of Technology, Electronics and Communication Engineering
Work Experience
DXC Technology
September 2016 - April 2019IT Help desk and Team Lead
• Resolved complex problems that required escalation to Level II and Level III help desk peers based in the US, Canada, and India over the phone, email, or screen sharing.
• Created, assigned, updated, and closed help desk tickets related to different software, hardware, and connectivity issues.
• Responded to customer issues by troubleshooting and diagnosis which resulted in the customer satisfaction rating of 4.98/5.00 and handled additional duties during peak hours.
• Knowledge of ticket process, workflow, and queue management.
• Participated in daily meetings to identify the latest trends and security issues in network infrastructures.
Quadrant Televentures Ltd.
June 2013 - December 2013Techincal Support Intern
• Installed, configured, managed, maintained, and administered servers in the data center.
• Provided support to internal and external customers by troubleshooting advanced servers, networks, storage, and systems issues; consistently earned 100% issue-resolution scores.
• Monitored, maintained, and administered computer systems and networks, and conducted daily system health checks.
• Diagnosed and resolved all technical tickets related to hardware and software.