Pet Valu
July 2017 - December 2019Pet Expert and Key Holder
• Utilized a client centered approach to assist customers with questions and concerns related to the care and wellbeing of their beloved pets
• Provided knowledgeable advice and product suggestions as needed to meet customer needs
• Demonstrated proficiency in the use of applicable technology such as the POS and store website to search for products, create store orders, and complete purchases
• Upheld policies and procedures related to the careful handling of products and removal of expired goods
• Maintained corporate best practices: including the efficient completion of cash deposits and store opening and closing procedures
Tim Hortons
September 2015 - August 2016Customer Service Representative and Midnight Baker
• Provided excellent customer service, utilizing a friendly and prompt approach, to 1000+ Tim Hortons clients
• Responsible for the safe food handling and preparation of goods to ensure that quality and quantity standards were maintained
• Ensured the successful completion of evening closing procedures, such as closing the dining area, cleaning and refilling beverage stations, and prepping stations for morning shifts