Missouri Deparment of Natural Resources
January 2022 - presentProgram Assistant
Creation and maintaining of performance metrics.
Editing and proofreading of air permits.
Missouri Department of Elementary and Secondary Education
April 2021 - January 2022Data Specialist
Handled records requests for student data by following FERPA compliance. Answered phone calls and mail inquires about student information. Reviewed Individualized Education Programs (IEPs) submitted by schools. Archived student data within the Missouri State Archiving system.
Department of Social Services Legal Services Division
April 2020 - May 2021Senior Office Support Assistant
Scheduled Missouri benefits hearings with complete accuracy.
• Handle inquiries of claimants via phone and email.
• Archived files through data program.
• Aided attorneys with any requests, or needs promptly.
Central Bank
October 2018 - April 2022Regulation E Financial Investigator
Processed dispute claims for customers within Regulation E guidelines.
Answered customer inquiries regarding disputes and filing new disputes.
• Handled customer representation with efficiency during the dispute process.
Maintained company policies and customer confidentially within all times.