Young professional whose always willing to help

Lambda Pi ETA (Top 35% of graduates in 2018) Cum Laude

Conduct virtual UI eligibility assessment appointments on a rotating schedule as defined by the Reemployment Services and Eligibility Assessment (RESEA) program. Reviews work search activities for program compliance, establishes availability issues to ensure integrity measures are maintained throughout the duration of the claim, and examines employer responses related to claimant separation issues. Provides orientation to one stop center services, makes job referrals, assists in the creation of resumes, examines employer responses, and reviews and processes employer submitted wage filings in accordance with agency procedure.

• Successfully assisted 60+ clients per day, providing successful solutions in a polite manner using active listening to ensure customer retention. • Managed 50+ Corporate Business accounts per day by implementing strategic solutions and organizing all data through state agency databases. • Maintained strong knowledge of Agency’s guidelines to better assist clients with concerns, questions, and general education. • Ensured accuracy of data by keeping track of all client calls via spreadsheets and company software. • Recorded all clientele contact information in an orderly fashion by utilizing agency software.