Virtual English LessonsMarch 2017 - present
• Designed course materials and supported implementation.
• Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
• Planned and monitored implementation of technology-based learning programs.
• Created curricula, instructions, documents and written tests for various types of training courses. Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
• Developed lesson plans, instructional materials and written practice tests for general courses and exam-oriented training courses.
• Successfully prepared students for Academic and General modules-IELTS preparation-
British CouncilMarch 2016 - December 2019
• Used coordination and planning skills to achieve results according to schedule.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor