Zed Inspections
June 2025 - presentBuilding Inspector
Pre-Purchase and general residential and commercial building inspections
Primo Brands
June 2011 - August 2024Claims Manager
   • Designed and developed in-house RMIS system and implemented a ready made RMIS system for Canadian casualty claims and incidents
    • Developed national SOPs for complaints and incident handling in collaboration with front line operations, customer relations, and environmental health and safety
    • Established claims processing standards and reviewed procedures
    • Conducted training and staff development for quality control complaints/incidents and claims administration
    • Managed all in-house claims to conclusion and provided oversight and training to TPA and/or carrier’s teams to ensure compliance
    • Saw to settlement, all aspects of complex major property claims 
    • Provided expert witness testimony in court and participated in several mediation proceedings
    • Generated routine and ad-hoc reports to meet evolving business requirements
Berkshire Hathaway
January 2003 - June 2004Financial Advisor
    • Provided comprehensive financial counsel to prospective and existing clients, aligning products and portfolios with their financial objectives
Al Ahram International Politics Hournal
January 1996 - December 2009Senior Editor - translator
  • Translated, edited, and proofread text for online and print media publication
    • Recruited and managed freelancers and in-house writers, assigning and overseeing their projects
    • Supported contributors in project development and edited final products
    • Managed news feeds and contributed to team structuring and development