Math, English & History Tutor | Patient & Supportive

Need to finish to get my certificate

• Assisted residents with changing, bathing, showering, laundry, and other activities of daily living. • Supported transfers and mobility using sit-to-stand and Hoyer lift equipment. • Served breakfast, lunch, and dinner while supporting resident safety, comfort, and dignity.

• Conducted outbound telephone interviews from assigned call lists in a virtual call-center environment. • Followed scripted questionnaires on insurance and other consumer topics and accurately recorded responses. • Maintained professional telephone communication while gathering customer opinions.

• Assisted customers by telephone and email with order questions, concerns, and service issues. • Identified customer needs, worked toward appropriate solutions, and documented information accurately.

• Assisted clients with activities of daily living while promoting safety, comfort, and independence. • Prepared meals, performed light housekeeping, and provided medication reminders according to care plans. • Assisted with transfers and mobility using sit-to-stand and Hoyer lift equipment.

• Checked in radiology patients, registered and admitted patients, and updated demographic and registration information. • Verified insurance eligibility and provided required Medicare and Medicaid information during the admission process. • Obtained required patient or Power of Attorney signatures and communicated by telephone with authorized representatives when needed. • Answered patient questions in person and by phone, scheduled appointments using Epic EMR, and protected confidential information in accordance with HIPAA.

• Provided personal care including bathing, showering, changing, laundry, and other activities of daily living. • Checked vital signs and assisted with transfers using sit-to-stand and Hoyer lift equipment. • Supported medication-related responsibilities, meal service, and resident care in assisted-living and memory-care settings