Dedicated Tutor focusing on helping students.

In my high school, the courses that I have learned or pursued are Math, Science, English, Social Studies, History.

Trained and mentored staff members in customer service, cash handling, and company policies Kept records of purchases, sales, and requisitions Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints Attended managers’ meetings to report on inventory and sales for the parts department Perform gross margin calculations and reviewed Profit and Loss Statements (P&L) Examined merchandise to ensure correct prices and displays Processed checks, debit, and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates Increased customer satisfaction ratings by providing prompt and accurate service Provided feedback to store management on products, shortages, and damages

Addressed escalated customer complaints and restored customer satisfaction with a timely resolution of diverse concerns Greeted customers, anticipated needs, and offered superior customer service Monitored cashier performance and implemented corrective action or additional training Coached and trained a team of sales associates to contribute to the development of the store team Adhered to cash handling policies and procedures Counted money in cash drawers and balanced drawers at the beginning and the end of the shift Processed cash register transactions, inputted product costs, and gave back change Obtained knowledge of products sold to assist customers with locating and purchasing items