Question 1

How much does it cost to have a lesson with a tutor?

Accepted Answer

Setting up an account with us is free for students and parents. However, tutors determine their hourly rate commonly ranging from $10/hr to $80/hr. Therefore, our tutors set their own rates depending on the subjects they teach, the level of tutoring they offer and the amount of experience they have.

Question 2

How do I pay for lessons?

Accepted Answer

Students can pay for lessons using credit cards or gift cards. Payments are held 24 hours before a session occurs; however, they are processed 48 hours following the conclusion of a scheduled session. If a session is requested with less than 24 hours until its start time, payment will be held at the time of the booking request.

Question 3

How quickly do tutors respond?

Accepted Answer

Tutors will usually respond within 24 hours, but sometimes it may take them a little longer. Make sure to check the timezone the tutor is in, as we have tutors from all over the world. We always recommend sending messages to at least 3 to 5 tutors at a time to get a comparison and fast reply.

Question 4

Can you help me find a tutor for me?

Accepted Answer

Sure! We can definitely do that. Just fill out our Request a Tutor form, and our customer success team will help you find a tutor that meets your budget and learning style.

Question 5

What system requirements do I need to learn on TutorOcean?

Accepted Answer

Up-to-date Google Chrome (preferred) or Firefox (alternative) browser. Laptop or desktop computer and internal or external webcam. Headphones/earbuds with microphone. Good broadband connection. Wired connection if possible. Currently, our digital classroom doesn't work on mobile devices, iPads, or tablets. Our team is working hard to launch a compatible mobile version soon. Stay tuned!

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